The APhA Releases New Guide for Chronic Care Management

American Pharmacist Association (APhA)


For more than 10 years, Ashok Pinnamaraju has been working as a pharmacist in Minnesota and Virginia. Currently the owner and pharmacist at Williamson Road Pharmacy in Roanoke, he oversees daily operations and ensures that patient care remains a top priority. Dedicated to staying active within the professional community, Ashok Pinnamaraju belongs to the American Pharmacist Association.

Since 1852, the American Pharmacist Association (APhA) has supported pharmacy professionals through a number of events, educational opportunities, and guides. One of the organization’s most recent guides is Chronic Care Management (CCM): An Overview for Pharmacists. The APhA released this guide in May 2017 in collaboration with Health Quality Innovators (HQI) and the Delmarva Foundation.

The new CCM guide provides pharmacists with information about chronic care management and the role they play in delivering various CCM services. It details requirements for CCM delivery and provides pharmacists with assistance to establish collaborative partnerships for chronic care management delivery.

Thanks to the APhA’s collaboration with two federally-designated Quality Improvement Network-Quality Improvement Organizations, the CCM guide should have a strong impact on care coordination. The Centers for Medicare and Medicaid Services (CMS) are also working on care coordination among Medicaid beneficiaries by promoting comprehensive care management, transitional care management, structured data reporting, and 24/7 care.

Finding the Right Pharmacy for You

Williamson Road Pharmacy pic

Williamson Road Pharmacy

Ashok Pinnamaraju leverages his 11 years of experience as a pharmacist to run Williamson Road Pharmacy in Roanoke, Virginia. Holding a master’s degree in computer science and a PhD in pharmacy, Ashok Pinnamaraju works to integrate patient care and technology in customer service.

When searching for a pharmacy, start with determining your needs. All pharmacies may seem the same, but they vary significantly in terms of the services they offer. Due to this variation, knowing what services you need narrows down your options.

Also, consider whether you want to visit a chain or independent pharmacy. Chain pharmacies may offer more services than independent pharmacies, but chains struggle with getting prescriptions filled on time. In a recent survey of pharmacy chain shoppers, 21 percent experienced long waits at the service counter. This is five times higher than the number of shoppers who had similar experiences at independent stores.

As you search, consider whether the pharmacy has an automated prescription system. These systems streamline prescription refills, achieve greater accuracy, and may even send prescriptions directly to your home. If you need multiple medications, automated prescription systems make it easier for you to stay on top of your medication regimen.