For more than a decade, Ashok Pinnamaraju has been working as a pharmacist in Minnesota and Virginia. The owner and pharmacist at Williamson Road Pharmacy, he takes great pride in providing high-quality service to his customers. A graduate of St. Cloud State University, Ashok Pinnamaraju holds a master’s in computer science and believes that patient care and technology can be integrated on a common platform.
Advancing technology has helped numerous industries improve their operational efficiency, but it can also improve customer service, especially among pharmacies. Below are a few ways technology can improve pharmacy patient care:
Reach New Patients
By using technology, pharmacies are given an increased ability to connect with patients. Through e-newsletters and email, companies can easily reach potential patients and explain the various services they offer. Meanwhile, technology also makes it easier to reach current customers and pharmacies often benefit from having online refill requests or complain systems.
Improve Precision and Decrease Errors
Technology has paved the way for increased automation within pharmacies. This helps pharmacies reduce the rate of medication errors that may result from unclear physician requests or refill quantities. In addition to this, technology allows pharmacists to spend more time interacting with patients.
Expand Service Offerings
Finally, pharmacies can rely on technology to increase the number of services they offer. With new technology, pharmacies can improve the efficiency of their staff and free up more time for additional services. Technology can also be used to provide patients with the ability to track their medications and access details about their personal health.